Our terms, conditions, and general trading information are outlined here. They are applicable to all orders and take precedence over any other terms. By acknowledging receipt of the order, you agree that our conditions govern the contract, regardless of any terms you may have proposed.

Payment

Payment must be completed within seven days of the products being shipped, unless alternative payment terms have been officially agreed upon in writing.

Non-Account

Payment must be made within 24 hours of the delivery date, unless you have an account.

Discount

Discounts will only be given if accounts are paid on time. If accounts become overdue, we may charge the discounted amount back to the account.

Overdue Accounts

3.1 No goods will be delivered on accounts which remain unpaid 14 days after payment is due. We reserve the right to charge interest on overdue accounts, at the rate of 5% from time to time from the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.

3.2 We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings

Passing of Title and Risk

The risk in the goods shall pass to you on delivery. All goods, delivered or not, remain our property until payment is received in full.

Until such time as payment is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable license to enter your premises for the said purposes.

Products

We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis-scription and any resulting loss.

Quotations and Contracts

6.1 Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.

6.2 Quotations are only valid for 30 days after the initial quote date.

6.3 Any price or quotations is subject to change at any point without notice, including advertised offers

Prices

All prices quoted are subject to GST.

Delivery

8.1 Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.

Quantity Variation

We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.

Claims

10.1 Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.

10.2 All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.

10.3 You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.

10.4 Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.

10.5. We require any printing to be returned in full before agreeing to reprint. If we deem the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund.

Liability

11.1 Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.

11.2 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10. 

11.3 We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gainsyou would have received on monies paid to us in lieu of any unfulfilled order.

11.4 Nothing in these terms and conditions shall affect the rights of a consumer

Refunds

12.1 We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.

12.2 We will credit your account if we deem a refund should be made.

12.3 If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.

12.4 If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.

12.5 All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.

12.6 Refunds will take 3 to 4 working days to complete once we has agreed to refund. This cannot be completed any faster.

12.7 Cancellation charges: Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made. If the order has not yet been paid for then an invoice will be raised for the amount concerned and sent to the responsible party

Quantity Changes to Orders

Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.

Artwork and Printing

14.1 The entire copyright throughout the world in all printing plates, litho positives and negatives, artwork, designs, photographic transparencies, negatives or positives and any other artistic craftsmanship made by or for we pursuant to or in implementation of any contract with the customer shall belong to we agrees that unless the customer becomes in default of any obligation to make any payment to us, it will not reproduce any such items for any competitor in business of the customer.

14.2 All artwork is printed using CMYK unless otherwise requested by the customer. Such a request will incur an additional fee.

14.3 All design charges must be paid upfront.  

14.4 We charge $50 plus GST for our logo design service for the first 4 proofs. We then charge $100 plus GST an hour for any changes after that.

14.5. Once your design project is initiated and any preliminary artwork has been created by us, all retainer payments made by you become non-refundable.

14.6 Once you have placed your order, you have one hour to make changes to the artwork you have supplied, after this time you will become liable to charges if you need to amend or supply new artwork.

14.7 We only quote for one design per kind, any additional are chargeable.

14.8 We will print the order before payment has been made, unless otherwise specified by us.  

Proofs

15.1 Please note that the colour of the printed item will be affected by the type of material chosen for the artwork to be printed on, as well as any applied Lamination or Varnish.

15.2 Please read thoroughly as all proofs, once passed, are deemed correct and ready to go to print, and the responsibility passes to the customer. You will need to view all PDF proofs at 100% to see the exact size of your product when printed.

We will not be held responsible for any mistakes, viewing, spelling, punctuation, contact details or layout. We will not commence print until we have received a copy of the final proof with a written confirmation to go to print either by email, fax or post.

15.3 Proofs are NOT supplied as standard. Proofs must be requested by the person ordering at the time of ordering in writing, verbal confirmation will not be accepted.

Force Majeure

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

Miscellaneous

The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with New Zealand Law.

Complaints

Complaints must be made within 48 hours of receiving your goods. Any complaints made after this time period are void of any right to refund or reprint.  

FAQs

Products 

Explain the difference between glossy and matt paper stock.

Coated papers are available in two finishes – glossy (shiny and smooth) and matt (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.

What is celloglazing lamination?

Celloglazing is a thin laminate coating that not only makes your printing look and feel great it but also increases longevity. We offer lamination on 250gsm and heavier art boards.

Please ask for a custom quote if not available online.

What's the correct layout I should use when supplying print ready files?

What's the correct layout I should use when supplying print ready files?

Most of the artworks require 2mm Bleed and a safety margin of 5mm from the trim line. Please see the artwork templates on individual product pages. Or, call our customer service team on (02) 9890 8898 to discuss.

What options are availalbe for product design?

There are three options for designing and customizing a product. 

1. Custom Design: lets you customize the products from a blank canvas. Click it to open the design studio and use multiple tools to create your own design.
2. Upload Design: using this option, you can upload your own JPEG or PDF images.
3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

What is paper stock and card stock?

The type of paper used for different purposes is expressed in weight. In the countries following the European system, it is grammes per square metre (gsm) and in the US system it is Pound (lb).

The paper used for writing/printing (letterheads and such stationery) is generally 100 gsm, most common flyers are printed on 150gsm coated paper and is called the paper or text stock.

Heavier stock is considered as card stock typically 250gsm and over. Good quality Business Cards are printed on 350gsm card stock and over.

Both paper and card stock are assessed in weight instead of thickness. So more gsm doesn't mean thicker but it means heavier. This is a very common misunderstanding among customers.

Do you keep artwork files in record for the completed jobs?

Yes, we do keep copies of all the artworks of completed jobs in our record for future printing needs. However, such files will be under our ownership regardless of the initial source of the files and can not be claimed back by anyone.

If we has made any corrections to the customer provided artwork per their request or generated a new artwork, such files will be under our ownership and can not be claimed back by anyone.

We will use them for any future printing needs if the printing order is placed with us.

Printing 

What's the difference between CMYK and RGB?

What's the difference between CMYK and RGB?
CMYK refers to the four colours used in colour printing: Cyan, Magenta, Yellow and key (Black). The CMYK model works by partially or entirely masking colours on a lighter background. This background is usually white. The ink reduces the light that would otherwise be reflected. Such a model is called ‘subtractive’ because inks and toners subtract the brightness from white.

In the same manner, the RGB colour model is an ‘additive’ colour model in which Red, Green and Blue light are mixed together, letting white light be the additive on a black screen. The RGB colour model is used in devices such as televisions, mobile phones, projectors and image scanners. Colour printers, on the other hand, are not RGB devices, but subtractive colour devices.

A lot of the colours you create in RGB mode are not achievable using standard four-colour process printing. It is always best to create your document from the start in CMYK colour mode to ensure that you have a better idea of how your colours are going to print.

What does 4/4 mean in printing terms?

Below is some terminology in reference to full-colour printing:

4/0 – Full Colour Front/No Print on Back
4/1 – Full Colour Front/One Colour on Back
4/4 – Full Colour Front/Full Colour Back

These names are pronounced as “Four over zero”, “Four over one” and “Four over four” and should be used if requesting for a quote.

Proof Approval

For every single order, a proof MUST be approved by the customer before it can be released for production. We provide digital proofs via email which require to be approved clearly without any conditions.

If you have concerns with the digital proof you see at your end, please feel free to contact us via return email to the designer. We are more than happy to discuss any concerns regarding your proof, or arrange for a hard copy sample to be posted to you.

If a physical proof is required, we can provide it in certain situations with a possible additional shipping cost. Please contact our customer service team on (02) 9890 8898.

Will the colour of my job vary from order to order?

Will the colour of my job vary from order to order?
Unfortunately the answer is, Yes it can. This is because of the variables such as ambient conditions, inks/toners, stock (paper) characteristics like Whiteness, moisture content etc. 

The outcomes of the CMYK colours printing can vary from run to run and therefore we cannot colour match to supplied proofs or previously printed items and will not reprint due to such variations.

What is the resolution of output file?

300 dpi (dots per inch) is the resolution of the output PDF file.

What printing method do you use?

We use digital printing method by default where applicable to allow smaller print run and achieve a quicker turnaround.

If we are specifically requested offset printing, we can certainly comply. 

How do I count printed pages for a Booklet?

The outside front cover is ‘Page 1’, the inside of the front cover is ‘Page 2’ and so on. For a saddle stitched booklet, artwork must be having pages in multiples of 4 to avoid blank pages. Moreover, the PDF artwork file must be set up with multiple pages matching the total printed page count including the cover pages having 2mm bleed and 5mm safety margin.

The same artwork file can deliver different outcomes with different printers?

Yes! Though the artwork file being the same, it is almost impossible to assure a comparative match across various printers. The reality is, between the 2 different printing companies, the substrate (media on which printing is done) is different, its Whiteness is different, printing machine is different, printing process is different, toner/inks are different, RIP software (which interprets the digital file to 4 CMYK colours for printing).

Many variables are in play and practically impossible to get that constant colour match.

The same artwork file can deliver variations in outcomes with different print runs or even during the same run?

Yes! Though the artwork file being the same, it is almost impossible to assure a comparative match across the times of print on the same printer too. The reality is, between the 2 different print runs, the substrate (media on which printing is done) may act differently due to its varying Whiteness (being a natural product, the paper products can never ensure a 100% matching properties), at a point of printing, the printing machine's status is different like calibration, drums, fuser temprature, humidity etc. 

Sometimes the printing process is different i.e. digital vs offset, hence there would be a difference in toners vs inks, hence the RIP software (which interprets the digital file to 4 CMYK colours for printing) would be different.

Many variables are in play and practically impossible to get that constant colour match.

Can the colours on the physical print vary from the digital proof received for approval ?

Yes, though the variation can vary depending on the colours used on the artwork, nature of digital device like mobile screens,  desktop monitors etc. Often the varions are almost negligible, but there will always be a difference between printed colours and screen colours.

There are few reasons why there can be variations. The digital proof is viewed on a backlit screen,  even if you view the same artwork on different screens, screen to screen variation will be noticed. Also, those screens are not calibrated everyday like our printers hence, our printing represents the colours from the artwork file rather than digital screens and finally, the screens use RGB colour gamut even if you are viewing CMYK coloured artwork however printing is done using only CMYK colours.

Which kind of Black do I use when designing for print?

Which kind of Black do I use when designing for print?

When printing with the Black colour, there are two types that can be used.

Black – 100 K: Ideal for text, borders and barcodes.

CMYK Black – 60 C, 40 M, 40 Y, 100 K: Should be used when using large areas or blocks of Black for that Rich colour depth.