If there is a problem with your printed order, you must notify us within 7 days of receiving the goods or the claim will be denied.

After a thorough investigation of the complaint, if the problem is estblished to be due to an operator error, a replacement can be considered if feasible however, customer must return 100% of the received product within 14 days from the day the order was received.

Any charges related to artwork set up and expedited printing (Urgent Printing and Shipping) are non-refundable. Any artwork set up fee will not be refunded once the designer is allocated the job.

Any orders requested to be cancelled prior to production but after a tax invoice has been emailed by us will be subject to a $25 cancellation fee. Similarly,  any orders requested to be cancelled prior to production but after the proof approval request has been emailed by us, will be subject to a $55 cancellation fee.

What does the price include?

The price on the price calculator Price includes GST but excludes delivery charges unless actual post code and suburb is provided to calculate the shipping fee online.

All online prices assume a print ready file to be provided by the customer to us in a specific format including bleed, safety margin etc. The file must be of CMYK colours in a pdf file format. If we are required to change any file, we will advise you with an additional cost.

Is there any minimum order value applicable?

Yes, $55 is the minimum order value excluding the delivery, artwork and priority printing charges.

Moreover, if an order is requested to be cancelled after the proof approval request has been sent by us, a cancellation fee of $55 applies.

How do the Rewards Point program work?

This is very easy way to benefit while you shop. We give a bonus of 250 points for each new acccount sign up. Then onwards, you earn 1 rewards point per $1 of purchase made online.

You redeem the points by converting the points to a coupon code and then use that coupon code during your next purchase. It's that simple! (Maximum redeemable points per coupon is 1000)

Every 50 reward points are redeemed for $2...so what are you waiting for? Start collecting rewards points.

Can I redeem Rewards Points on to a product with promotional pricing?

Unfortunately we don't accept multiple discounts on any orders. In case of instant discounts on the promotions, one is able to apply the rewards points to the promotional price due to some technical limitations on the website.

Until this is fixed, we will explain the limitation offline to the customer and apply the higher discount option to apply to the order. Apologies for the inconvenience.

What does your design fee include?

Our design fee includes setting up of layout based on your input. It doesn't include creating any logos, which is a separate service. Any images you prefer on the artwork must be provided to us in high resolution OR must be easily available online free to download in high resolution.

Design fee is limited to generating artwork for printing purposes. The artwork file ownership will remain with us unless requested upfront (for which a separate fee will be charged)